FAQs

For this show you can choose an immersive, 'promenade' ticket onstage. If you do, you will not be in the spotlight but you will be close to the action and part of the crowd  - for example in Alex's bar, as a guest at his birthday party and be truly immersed in the atmosphere of the Barcelona scene. Alternatively your can choose to sit in the usual auditorium - choose your seat on arrival. These seats are less fun, a bit more expensive but also give a great view of the stage! For safety and practical  reasons it is not permitted to swap areas - if you have purchased a seat in the auditorium you cannnot swap to onstage and vice versa. All ticket holders will enjoy access to the onstage bar, can purchase tapas and enjoy live music in between the two acts.

Smiley is a gay romcom and as such includes some elements you'd expect - some strong language, sexual references, comedy, romance and, of course, some non-gratuitous nudity. On Netflix it is age guide 12+ so as a live show we would say 16+.

The expected running time of SMILEY is 90 minutes plus a 30 minute interval. Doors open 45 minutes before curtain up so that you can relax and have a drink in Alex's Barcelona Gay Bar - bar Ber! In the Interval you can also enjoy some tapas and a drink in the actual theatre. For start times please see the homepage or your tickets. 

Your tickets were sent to you in the email you received straight after booking and payment. Normally these are in an attachment at the bottom of the email. You can bring these on your phone or print them out.  If you are not sure of your seat numbers, you can ask this when you arrive. You will need to give the name and email address you used when booking. If this does not answer your question please email [email protected] 

In general we are not able to refund tickets. However, if a performance is cancelled owing to a change in government regulations you will receive an automatic refund or be moved to a different performance.This may have to be for a different, future show. If you have already booked and decide yourself that you want to change the show you are attending, please first email us. For technical reasons, related to Eventix, we will then need you to book online for the new date and time. As soon as we see you have re-booked we will refund your original booking. Please allow up to 5 days for the refund to reach your bank account. IDeal refunds usually take only 2-3 days.  If you choose to attend a cheaper show, or then book fewer tickets, we regret that we do not refund the difference owing to the extra administrative costs incurred. We regret that we are not able to refund the €1.15/ticket booking fee to Eventix. This is because Eventix does not refund booking fees. Please email us your request to move to a different show to [email protected].

For any performance, for health reasons,  we are not able to guarantee the appearance of a specific performer. 

Doors open 45 minutes before curtain up so that you can relax and have a drink in Alex's Barcelona Gay Bar - Bar Ber! Before the show and in the Interval you can also enjoy some snacks and a drink in the actual theatre. 

The CC Amstel is fully accessible for wheelchair users. For  those with reduced mobiility, for La Cage aux Folles we recommend you book in Row A or in seats K 1 to 4 or seats L 1 to 4. If you can, please email [email protected] to let us know your requirements so that we can be on hand where necessary and make your visit as pleasant as possible. Wheelchair users will be given great position on Row A.